Exchanges & Returns
We happily offer returns & exchanges within 30 days of purchase, and aim to process returning orders within 1-3 business days after arrival at our warehouse.
We handle exchanges for free.
Refunds are costly for the planet, and for us. Therefore we charge €5 shipping costs for refunds - we hope this will reduce the negative impact of excessive return logistics.
How to exchange or return
All exchanges/returns start by submitting it online. Follow the link, login with your order number and email, tell us which product(s) you would like to exchange/return, as well as why. Then you'll receive a shipping label by email.
You can find your order number in the order confirmation email you received from us, it starts with a #.
EU 14-day right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, click the button below and complete the withdrawal form.
In the neighbourhood?
For a speedy exchange or return, a great cup of coffee - or just a chat about it all, visit our flagship stores!
Returning in store is always free.
Amsterdam Flagship store
Van Baerlestraat 32
1071AX Amsterdam
Directions
Mon: 12:00 - 19:00
Tues - Thurs: 10:00 - 19:00
Fri - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
COPENHAGEN FLAGSHIP STORE
Købmagergade 41
1150 Copenhagen
Directions
Mon - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
Questions?
Our Customer Care Heroes are based in Amsterdam and Copenhagen, speak 4+ languages, and are available for all of your burning questions from Monday - Friday, 09:00 hours - 18:00 hours CET.
We promise to get back to you with ninja-speed. In need of urgent help? Make us of our live chat!