Exchanges & Returns
Would you like to exchange or returns your items? No worries.
We happily offer returns & exchanges within 30 days of purchase, and free return labels for most EU countries.
We handle exchanges for free. Full refunds are costly for the planet and for us. Therefore we charge €5 shipping costs for full refunds - we hope this will reduce the negative impact of excessive return logistics.
How to exchange or return
All exchanges/returns start by submitting it online. Follow the link, login with your order number and email, tell us which product(s) you would like to exchange/return, as well as why. Then you'll receive a shipping label by email.
You can find your order number in the order confirmation email you received from us, it starts with a #.
Return in store
For a speedy exchange or return, a great cup of coffee - or just a chat about it all, visit our flagship stores!
Returning in store is always free.
THE NETHERLANDS
AMSTERDAM FLAGSHIP STORE
Van Baerlestraat 32
1071AX Amsterdam
Directions
Mon: 12:00 - 19:00
Tues - Thurs: 10:00 - 19:00
Fri - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
MALL OF THE NETHERLANDS
Liguster 202
2262 AC Leidschendam
Directions
Mon - Sun: 10:00 - 20:00
DENMARK
COPENHAGEN FLAGSHIP STORE
Købmagergade 32
1150 Copenhagen
Directions
Mon - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00