Retail Sales Specialist | Utrecht APPLY NOW

About us

Since 2017, LABFRESH has been on a mission to clean up the fashion industry by making clothes that last longer, need less washing and simply perform better. We develop our own proprietary fabrics — stain-repellent, odour-resistant and wrinkle-free — and today our community spans 86+ countries.

And we’re growing.

With stores in Amsterdam, Leidschendam and Copenhagen, and a new Utrecht store opening its doors, we’re looking for people who want to be part of building something from the ground up.

We’re still a small, ambitious company where people know each other, ideas can quickly become reality and everyone gets involved. We’re building, experimenting and improving as we grow and there’s plenty more to come.

The Role

As a Retail Sales Specialist, you’re the face of LABFRESH and a key part of making our new Utrecht store successful. You’ll drive sales, create an outstanding customer experience and make sure the store is always ready to sell.

As one of the first people joining the team, you’ll help build the culture, shape how we sell and create the customer experience that defines LABFRESH in Utrecht.

We’re looking for someone who takes ownership, enjoys talking to people and genuinely loves helping customers find the right product — because at LABFRESH, great service and great sales always go hand in hand.

What you’ll do

• Deliver an outstanding, personal customer experience; advise, style and actively sell
• Take ownership of your contribution to the store’s sales targets: revenue, conversion, AOV and UPT
• Make sure the store is always ready to sell, fully replenished, commercially presented, clean and on-brand, with VM standards consistently maintained
• Support stock management, including deliveries, replenishment, weekly reorders and stock accuracy
• Become the go-to expert on LABFRESH products and confidently explain what makes us different
• Help customers wherever they meet LABFRESH; in-store or online, including chats, returns and order enquiries
• Work closely with your Store Manager and teammates, sharing ideas, feedback and customer insights

One of our favourite customer reviews says:

“I don’t like shopping, but visiting the LABFRESH store felt like visiting friends.”

That’s the standard. Personal, knowledgeable and informal — creating the LABFRESH experience that sets us apart.

Who you are

• Experience in retail or hospitality is a plus, but attitude matters more
• Passionate about customer experience and sales
• Commercially minded and motivated by achieving results
• A team player who naturally takes ownership
• Hands-on, structured and reliable
• Comfortable switching priorities and jumping in wherever needed
• Excited to learn, grow and help build something special
• Fluent in Dutch and English
• Available to work weekends
• Available 24–38 hours per week (exact hours to be agreed) (Full-time or Part-time)

What’s the deal?

You’ll join LABFRESH at an exciting time, with real responsibility, trust and the opportunity to grow as we continue expanding.

We’re serious about results, but never too serious about ourselves. We work hard, help each other and have fun while doing it.

• Monthly sales and performance bonuses
• 70% staff discount on LABFRESH clothing
• Real opportunities to grow as LABFRESH expands
• Experience across retail, customer experience and a growing omnichannel brand
• A small, ambitious team where your impact is visible

We take ownership individually, but we build LABFRESH together.